As a business element because of the nature of the items we sell, we just acknowledge returns in an event or a fault (which are very uncommon). Any cases for any harms or deficiencies must be made in writing to Nyx Shapewear within 24 hours of receipt. We can't acknowledge returns if:

  • Stock was delivered in perfect condition and as per your guidelines.
  • Styles have been ended or discontinued.
  • Stock is grimy or generally unsaleable.
  • Stock isn't in unique solid bundling as delivered.
  • Shoppers chose the wrong size; we do not accept refund and exchanges for size.

To be eligible for a return:

  • Your item must be in the same condition that you received and not used or worn (with original tags and/or packaging).
  • The product was damaged or if it is unopened and can be resold.

Notes:

  • To complete your return, we will also require a receipt or proof of purchase.
  • Damaged bundles must be marked for as 'damaged'. No profits might be made without earlier composed authorization. We are glad to help with sizing or color queries prior to you ordering.

Shipping

Please do not send your purchase back to the manufacturer. 

To return your product, you should mail your product to:
Unit No. 6, 2nd Floor, Block B, Spg 82, Pg Haji Tajuddin Complex, Kg Delima Satu Serusop, Jalan Muara
Bandar Seri Begawan
BB4713
Negara Brunei Darussalam

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Take note that a refund can only be issued when the returned item is in our warehouse.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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